Shipping & Policies

Shipping

USA orders: You will have two options at checkout, either first class package (typically takes 2-6 days) or priority mail (typically takes 2-3 days). Both options include a tracking number with delivery confirmation. If your order total (not including shipping & taxes) is $75 or more, you can choose free standard shipping.

International orders: I offer shipping to several countries. First Class International package is the most common way I ship internationally and a tracking number is included. Depending on your country's postal system this may include tracking through to delivery. Some countries, like France and Germany, do not continue tracking after it has arrived in your country. If shipping is not available at checkout to your country, please contact me about the possibility of adding that option. International shipping may take up to 6-8 weeks.  Usually if there is a hold-up or delay it is at customs when it arrives in your country. I have absolutely no control over this. International buyers need to be aware of any customs, import taxes, or other charges that they may be required to pay. The buyer is responsible for paying any of those charges. Sometimes these fees can be quite high. Please check into it before making a purchase if you think this could be an issue. I do not pay customs charges or include that fee in my shipping costs. Also, items do not get marked as "gift" on the customs form.  

I use sturdy mailing boxes to protect items in transit. The only time I use bubble envelopes is when chain alone has been ordered.

 

Processing Times

Many of my items are made to order and it takes 3-5 days for me to make & prepare your items before they ship. 


Returns & Exchange Policy

I love wire wrapping and take care with each piece I create and try to accurately represent items in my photos and listing details. I want you to be happy with your purchase. If you are dissatisfied for any reason, please contact me with details. You may return most items, if they are in the same condition they were received, within 14 days of delivery for a refund of the purchase price. I'll also pay the return shipping costs if the return is a result of my error (i.e. the wrong details were given in a listing description, or there was a problem with the construction of a piece). If an exchange is preferred I will issue store credit for the amount of the original purchase price. Gift Certificates are non-refundable.


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you find a return is necessary, please Contact Me with your order number and details about the product you would like to return. I will respond with instructions on how to proceed.